LG Business Solutions USA has introduced the company’s first multi-purpose customer service robot.
The LG CLOi GuideBot is designed to provide way-finding, enhanced security, advertising opportunities and data on interaction times and usage.
What’s more, the robot’s digital face, responsive voice activation and two large touch screens are designed to enhance the customer experience in a range of environments, from museums and convention centres to cinemas and hotels.
“The GuideBot is the latest addition to the LG CLOi family of autonomous service robots, and it’s the first to tackle complex user interactions like answering voice questions, accompanying guests to their destination and tracking how many times a motion-activated advertisement is displayed in a day,” said Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA.
The LG CLOi GuideBot stands just under 5ft tall and greets people with a smile on a 9.2-inch LG LCD ‘face’ display. Using a microphone, 3D camera and 18 sensors, the robot can navigate busy spaces and react to approaching users with visual and auditory effects.
Dual 27-inch LG touchscreens, located on the front and back of the robot’s main body, can display interactive and static digital content, such as menus, maps and videos.
“By reducing the human workload and automating some repetitive tasks such as giving visitors simple directions, our new robot can free employees to handle more demanding tasks and provide more attentive service,” Weiland said.
“We can now envision museum tours being led by a friendly, responsive robot with access to vast catalogs of information and multimedia supplements to enhance exhibits and encourage deeper engagement and retention.
“And at shopping malls, the GuideBot can provide basic security functions as well as way-finding by escorting customers to stores.”
For facility operators looking to create new revenue streams or enhance services, the LG CLOi GuideBot’s advertisement feature can be used anywhere the general public is present, enabling hotels to host ads for nearby attractions, or cinemas to advertise its food and beverage offerings to people waiting in the ticket line.
The LG CLOi GuideBot has been developed alongside the LG CLOi ServeBot, an autonomous indoor delivery robot designed to carry and deliver food, goods and supplies.
