Hyundai Motor Group has launched DAL-e, a customer service robot that independently communicates with people using precise recognition capabilities and mobility functions.
DAL-e, which is an acronym for ‘Drive you, Assist you, Link with you-experience’ is equipped with AI technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.
“DAL-e is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said Dong Jin Hyun, vice president and head of the robotics lab at Hyundai Motor Group.
“With continuous updates and improvements, DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”
DAL-e is currently being piloted at a Hyundai Motor showroom in southern Seoul. Following the trial, it is expected to be used in various fields that require everyday interactions with customers, such as exhibition halls.
Designed with a truncated, humanoid body (measuring 1,160 x 600 x 600mm and weighing 80kg), DAL-e is said to be “significantly lighter and more compact” compared to other customer service and guide robots in the market.
The robot is equipped with what Hyundai describes as a “friendly, emotive physical features for close interactions with customers”. It can engage in an automated dialogue with customers by providing information on products and services and responding to verbal and screen touch commands.
Furthermore, DAL-e uses omnidirectional four wheels to move freely and escort customers to designated spots. It purveys information, such as explaining vehicles and technologies, by connecting wirelessly to a large display screen at the venue, and providing gestured feedbacks using movable arms.
Hyundai said it plans to continuously update DAL-e based on data from pilot operations, improving its operational capabilities as an advanced android robot.
