Canadian convenience store Circle K has selected Artificial Solutions’ conversational AI platform to support omni-channel customer experience in multiple languages.
The renewed agreement will enable Circle K to run Artificial Solutions’ conversational AI deployments on the Teneo platform. The system will continue to provide support for customers and employees of its convenience retail outlets in the U.S. and Scandinavia.
Conversational AI is used by Circle K to support customers through Kay, Circle K´s website chatbot. It enables customers to locate the nearest location, deals and rewards.
Furthermore, Circle K U.S. car wash app also deploys conversational AI, as does the retailer’s voice bot for North American stores. This system handles call lines inquiries about fuel delivery times.
“Conversational AI enables us to make our customers lives a little easier every day by serving their needs more efficiently. Working with Artificial Solutions has had significant benefits; Teneo has allowed the internal Conversational AI-team to build solutions faster, so that we can continue to focus on delivering exceptional customer experiences”, said Edgars Ozolnieks, senior manager – digital customer service solutions at Circle K.
For their deployments, Circle K is taking advantage of Teneo’s master-local feature. The main solution was built in English, and then exported to Swedish, Danish and Norwegian, repurposing 80% of the initial solution.
“Circle K is one of the leading convenience store chains globally, and this partnership with a power-house retailer is a major validation for our technology,” said Per Ottosson, CEO at Artificial Solutions.
