AI software company, IPsoft, and GlobalDWS, a technology provider and systems integrator, have partnered to develop a new intelligent disinfection service robot to mitigate the spread of Covid-19.
The AMR combines GlobalDWS’s autonomous, voice-enabled intelligent service robot platform with IPsoft’s cognitive and conversational AI solution Amelia.
It is equipped with a high-pressure atomiser containing disinfectant liquid and UV-C lights to eliminate 99.9% of harmful bacteria and viruses from target areas such as floors, desks and doors while providing Covid-19 risk assessments and information through an interactive assistant.
The DSR is currently being tested at various senior care facilities in Toronto, Canada (see video below).
“Understanding the power of service robots, and their scalability to integrate with Enterprise platforms, opens doors to vast opportunities in business and tech, and creates endless opportunities and use cases in various industries,” said Yahya Saad, co-founder and chief digital officer at GlobalDWS.
“We’re proud to be working with IPsoft to introduce the first service robotic platform powered by a cognitive digital AI colleague and are looking forward to helping communities combat the new coronavirus by deploying disinfection service robots.”
According to Saad, the combination of AI with advanced cognitive and conversational capabilities and fully integrated service robotic platforms could provide intelligent, autonomous solutions for a number of use cases in various industries, where interaction and collaboration between humans and machines is set to grow and in the near future.
For example, both companies recently piloted their AI-driven service robots in banks.
Stationed at branch locations, the Amelia-powered robot is designed to interact with customers and help them with a variety of requests, such as opening an account, securing a mortgage, applying for a new credit card and more.
Conversations can be held by written chat via an interactive display on the robot, or by speaking directly with Amelia.
Scott Kohn, chief channel officer, IPsoft, said: “The combination of Amelia’s brain and its cognitive capabilities with those of Global DWS’ physical service robots open up a broad range of use cases that we are looking forward to exploring together.”
Thanks to its self-learning capabilities, Amelia is designed to get better and more competent with every interaction and will proactively suggest new routes for solving a request by observing how those are solved by human experts.
The solution, which can be trained to efficiently take on any new tasks, has previously been used in various roles across departments and industries, such as telecommunications, insurance and healthcare, as a customer care agent, an IT service desk engineer and an HR assistant.
The demand for service robots is growing, with the market expected to top US$30bn by 2020, according to IDC’s Worldwide Spending on Robotics System report, released in January 2020.
Read more from Robotics & Innovation
https://www.roboticsandautomationmagazine.co.uk/geek-launches-two-new-disinfection-robots/
https://www.roboticsandautomationmagazine.co.uk/amazon-testing-uv-emitting-disinfection-robots/
https://www.roboticsandautomationmagazine.co.uk/idriverplus-selects-ouster-lidar-for-autonomous-cleaning-robots/
https://www.roboticsandautomationmagazine.co.uk/china-buys-danish-robots-to-fight-coronavirus/
